Return & Refund

Last Updated: August 20, 2026

At Crystel, we value your trust and aim to provide a smooth, transparent shopping experience. If your purchase does not meet your expectations, our policy below outlines exact return, replacement, and refund terms.

1. Return Timeframe

You may request a return within 30 days from the date your order is delivered. Requests submitted after 30 days will not be approved.

2. Return Eligibility & Conditions

To qualify for a return, items must meet the following criteria:

  • Unused, unworn, unwashed, and in original condition.
  • Packed in original packaging with all intact tags and labels.
  • Accompanied by a valid proof of purchase (order number or email confirmation).

3. Return Shipping & Fees

  • Return Shipping Cost: Free of charge (prepaid shipping label provided upon request).
  • Restocking Fees: $0.00 (No restocking or handling fees apply).
  • Hidden Charges: No extra deductions are taken from approved refunds.

4. Step-by-Step Return Procedure

  1. Request a Return: Contact customer support at support@crystel.shop with your order number and item details.
  2. Receive Return Label: Once approved, our team will send a downloadable, prepaid return shipping label to your email.
  3. Pack and Ship: Pack the item securely in its original packaging, attach the label, and drop off the package at the designated carrier location.
  4. Return Address: All approved returns must be shipped to our primary processing facility
  5. Crystel Returns Department2434 Bayou Dr, League City, TX 77573, United States

5. Exchanges

We do not offer direct exchanges. If you prefer a different size or item, please complete a return for a refund and place a new order online.

6. Refund Processing Time

  • Inspection & Processing: Once your return arrives at our facility, it is inspected within 2 business days.
  • Refund Issuance: Approved refunds are processed within 7 business days after the return has been received and approved and credited back to the original payment method used at checkout.
  • Late Refunds: If you have not received your refund after 7 business days from notification, please verify with your financial provider, then contact support@crystel.shop.

7. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, contact us within 30 days of delivery with photos of the product, packaging, and shipping label. We will issue a immediate replacement or a full refund at no extra expense to you.

8. Order Cancellation Policy

  • Cancellation Window: Orders may be canceled free of charge before 5:00 PM CST (GMT-05:00) on the day of purchase.
  • Shipped Orders: If an order has already entered shipping or transit, it cannot be canceled and must proceed through our standard return process upon delivery.

9. Contact Information

  • Store Name: Crystel
  • Website: https://crystel.shop/
  • Email: support@crystel.shop
  • Phone: +1 713 949 6513
  • Address: 2434 Bayou Dr, League City, TX 77573, United States
  • Support Hours: Monday – Friday: 11:30 AM – 8:00 PM CT (Sat/Sun: Closed)
  • Timezone: Central Time (CT), United States